In April, we saw more than 200 million Microsoft Teams meeting participants in a single day, generating more than 4.1 billion meeting minutes. Also, Teams now has more than 75 million daily active users, and two-thirds of them have shared, collaborated, or interacted with files on Teams as well. As Satya put it, “We’ve seen two years’ worth of digital transformation in two months. From remote teamwork and learning to sales and customer service, to critical cloud infrastructure and security—we are working alongside customers every day to help them adapt and stay open for business in a world of remote everything.”
To keep their teams connected in this world of remote everything, our customers need more than meetings or chat alone. Teams combine meetings, calls, chat, and collaboration into a single tool that preserves context and keeps everyone up to speed. Below, I dig into the role that Teams is playing to keep the world working and share customer stories about how Teams enable their work. But first, a bit more about those numbers.
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About the numbers
Satya shared three important types of numbers in his call: daily meeting participants, daily meeting minutes, and daily active users. We see different vendors use these metrics in different ways, but we’re the only one on the market that can release all three. The reason for that is simple: Teams is the only solution that offers chat, calls, meetings, and collaboration in one.
So how do we define each? Our daily meeting participants number is the aggregate number of people joining a meeting in a day—so if someone participates in five meetings in a day, they would be counted five times. Meanwhile, we measure daily meeting minutes by adding together the total time people spend in Teams meetings within a 24-hour period. For example, if two people are in the same 10-minute meeting, we count that as 20 meeting minutes. Finally, we define daily active users (DAU) as the count of unique users performing an intentional action in a 24-hour period in any of the Teams clients—desktop, mobile, or web. Intentional actions include sending or replying to a chat, joining a meeting, or opening a file in Teams. We don’t count passive actions like auto boot, minimizing a screen, or closing the app. We also don’t count Skype Consumer or Skype for Business usage, since that’s a completely different app. Our DAU numbers are de-duped, meaning we only count each user once.
Powering the world’s work
Across education, government, healthcare, and business, Teams is powering collaboration for organizations of all sizes while meeting the highest standards of security and privacy. Around the world, more than 183,000 educational institutions use Teams. In the United Arab Emirates alone, over 350,000 students are relying on Teams for remote learning. On the business side, 20 organizations have more than 100,000 active users on Teams, including Continental AG, Ernst & Young, Pfizer, and SAP. Just last week, Accenture became the first organization to surpass half a million users, and we expanded our partnership with the NFL. We even collaborated with the League to help bring the first-ever virtual NFL Draft to life with Teams!
And after weeks of learning, working and living this way, we’re all developing new habits. Some COVID-19-era habits will prove temporal—I know many parents who can’t wait for the return of in-person play dates, for instance. But we believe the habits we see in Teams are more durable and will persist well beyond the current crisis. Data from regions like China and South Korea, where many people have returned to the office, but continue Teams habits they developed while working apart, backs this up. For example, a report out this month showed more than two times the number of new Teams users each day in China compared to end of January. And the number of daily active Teams users in China also continued to grow week over week.
Learning from our customers
The team also helped customers around the country move to remote work with Microsoft 365 and Microsoft Teams. Even the Royal Family of Spain has been using Teams to connect with leaders and experts during the crisis. This month, as the Spanish government has begun lifting restrictions across the country, our customers there reflect on what they have discovered while learning and working apart. Here are some of their stories.
- Education
In and around Madrid, there are incredible 35,000 teachers and 650,000 students using Teams every day. That’s about 92 percent of public schools. “Since day one, we’ve seen the Microsoft team committed to helping our community continue school,” says Enrique Ossorio, Education Counselor for Madrid. “Microsoft Teams helps our teachers and students to meet face-to-face virtually, meeting our privacy and security requirements and providing simple ways to follow up after class with tasks, easy-to-find files, and chat conversations all in one place.”
Damian Quiralte, Principal at another Madrid-based elementary institution, CEIP Claudio Moyano, says Teams has given the school the opportunity to embrace a digital model while helping teachers and students to continue classes. “They feel like part of something bigger,” he says. Quiralte creates daily conversations in Teams with the tasks of the day; each student uploads their assignment to the thread. Then they schedule a video meeting where students pitch their work to the class. “It’s really funny to see six-year-old students continue engaging with each other as if nothing changed,” says Quiralte.
- Government
In Spain, the public sector has been slow to make digital advancements, still conducting most business in person. But the Council of Lleida, a small town in the northeastern part of Spain, has led the pack. “We have been working on a contingency plan for years,” says Carles Giné, Computer and Information Systems Director for the Lleida City Council. Since the stay-at-home measures were announced, the council has shifted 1,600 employees to remote work with Windows Virtual Desktop. Each civil servant can now access all internal resources directly from a web browser window on their PC to provide public services to more than 130,000 citizens. And the town hall has used Live Events in Teams to hold important meetings and maintain city operations throughout the lockdown.
- Commercial
Cosentino, a global manufacturer of kitchen counters and flooring, has been operating for 80 years in Almería, in southern Spain. For a little over a year, they’ve been working with Microsoft and partner Encamina to adopt Microsoft 365 and Teams. This helped them quickly move 2,000 employees across 41 countries to Teams during the outbreak. Gemma Hernández, the company’s CIO, says the remote work experiment has proven that even traditional organizations and industries can run remotely. She says she’s also learned the power of video for remote teams. “People feel closer if they see each other. The use of Teams video calls is playing a key role in this long confinement to help us share and collaborate in a very effective way.”
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