Great meeting room experiences: Meet the new Microsoft Teams Rooms Standard and Premium

 Over the past few months, I’ve been inspired to work alongside our customers as they’ve found new ways to stay connected and productive with Microsoft Teams. With more than 75 million daily active users, Teams have proven mission-critical to enabling remote and hybrid models of work, school, and life across different meeting rooms and meeting spaces. Today, I’m excited to share new device management options designed to help organizations continue to connect in a rapidly changing world.

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As we begin emerging from the era of “remote everything,” it’s clear that the ways we stay in touch and collaborate are evolving. The workplace of the future will accommodate hybrid scenarios in which some people may work from the office while others may work remotely or some fluid combination of the two. And they’ll need connected and secure conference rooms that serve as hubs for hybrid work in which everyone feels engaged – whether they’re in the room, joining from home, or working on the go.

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Effective meeting room experiences enable users to start or join a meeting quickly for maximum productivity, proactive management, monitoring, and remediation to keep rooms functional, up-to-date, and secure.

Today, we’re announcing new device management and monitoring options for Microsoft Teams Rooms to deliver high-quality calling and meeting experiences.

Microsoft Teams Rooms: Introducing Standard and Premium

The Microsoft Teams Rooms Standard offering, formerly known as the Meeting Room offering, enables inclusive and collaborative meeting room experiences across Microsoft Teams Rooms, collaboration bars, and Surface Hub devices. The Microsoft Teams Rooms Standard offering provides the necessary licenses for Microsoft Teams and Microsoft Endpoint Manager Intune. Furthermore, the offering enables the Phone System, necessary for PSTN integration, and Audio Conferencing, where available.

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As part of this offering, customers have access to a rich management experience through the Teams Admin Center. Today, we’re announcing several new capabilities in the Teams Admin Center that make it easier to deploy and manage a fleet of devices, with improvements across device set-up, bulk management tasks, and health monitoring. With these enhancements, managing Teams devices has never been easier. And because you can now manage your Microsoft Teams Room devices in the Teams Admin Center, you can manage all your Teams devices – including collaboration bars, IP phones, and more—from one location.  

In addition, we’re launching the new Microsoft Teams Rooms Premium offering. Microsoft Teams Rooms Premium includes a remote management service that enables customers to shift the operational responsibility of managing and monitoring Microsoft Teams Rooms to Microsoft. With Microsoft Teams Rooms Premium, our customers have access to intelligent software, dedicated experts, and enhanced insights. This proactive and real-time management service relies on Microsoft technology experts to handle room system operations remotely, enabling you to free up IT and enhance meeting productivity. Microsoft provides 24/7 management and monitoring of your room operating system and software, surfacing insights and alerts around any action needed on-site and taking remote action on your behalf as permitted. Today’s offering is just the beginning, and we look forward to expanding with additional premium experiences in the future.

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Opportunity for partners to grow their business with Microsoft Teams Rooms

Our partner ecosystem plays a critical role in helping to bring these end-to-end meeting experiences to life. The rapid adoption of Microsoft Teams and the expected increase in demand for conference rooms represent a significant opportunity for partners to grow their business with value-added services such as infrastructure assessment, device deployment, end-user training, change management, ongoing management of the complete meeting environment, on-site support, and more. And by adding their value-added services to the capabilities included in Microsoft Teams Rooms Standard and Premium, partners can provide customers with complete meeting room solutions that address the full spectrum of their needs. Today, as a part of Microsoft Inspire, we are making a Microsoft Teams Partner guide for Calling, Meeting, and Devices available that helps partners understand the business opportunity, build a meeting room practice and develop the skills needed. Partners can find more information on the Microsoft 365 Partner site.

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As we all adapt to a more hybrid mode of work, school, and life, Microsoft is committed to providing secure and seamless device management experiences that organizations can customize to their unique needs. It’s all part of our commitment to helping our customers remain connected and productive today and in the days to come.

Take your communications to the next level with new offerings in Microsoft Teams

In recent months, the shift to remote and hybrid work has catalyzed organizations of all sizes, and across every industry, to rethink how their people and teams communicate and collaborate. Many of our customers are now navigating a new COVID-19 response phase, moving on from “remote everything” to a more sustainable, hybrid workplace, blending remote work and physical offices. They are investing in long-term resilience and strengthening their organizational agility, while proactively managing cost and risk of current economic uncertainty.

When it comes to communications, there is a broad spectrum of needs that are required to connect employees from the worksite to the main office to the home office—across locations and time zones. The spectrum starts with the most basic 1:1 meetings and calls with colleagues, to larger group meetings, all the way to large events and conferences. During the crisis response to the pandemic, many organizations transformed rapidly in group meetings first, as evidenced by Microsoft Teams reaching 200 million participants in a single day. Organizations looking to create more sustained transformation are seeing that Teams serves communications needs well beyond group meetings, taking communications to the next level with broad scale company-wide events. At the other end of the spectrum, Teams modernizes 1:1 calling with a cloud-based phone system in the same Teams app that keeps you in the communications flow.

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Today we’re excited to announce new offerings and capabilities across all ends of the communications spectrum.

Scale with professionalism and control with Advanced Communications

Communication systems across the world are evolving to support customers’ changing needs.  As our customers are mastering using Teams for group meetings, they want to increase their reach, and use the same familiar tool to deliver online meetings and events at a much broader scale. Naturally, this scale requires both structure and admin control, to achieve a more professional, seamless, compliant experience. Today, we are excited to announce a new Advanced Communications set of capabilities to support these needs

• Scale your Teams meeting up to 20,000 participants. Reach larger audiences to stay connected with your employees, customers, and partners. When building this capability, we were focused on your meeting experience, making sure that even as the meeting scales it is still easy to manage and listen to the speakers.  Therefore, we limited the size of interactive meetings to 1,000 participants, with a seamless shift to a ‘view only’ mode after the limit is met.

• Enhanced admin control. Use new capabilities and insert more structure to meetings, by adding your company’s branding to meetings for a professional look and feel. Start out with branded meeting lobby, launching in the coming months, and extend your branding to the core meeting experience coming later. Connect with business applications to manage at scale and automate workflows. Work with Teams certified solution partners and help your organization address business needs by setting up compliance recording policy or bringing in collaboration to your customer engagement workflows.

Each of these new capabilities will be enabled with the new Advanced Communications plan, which can be added to any Microsoft 365 or Office 365 paid subscription, and is available this week. Get Advanced Communications 60-day free trial via Teams Admin Center now or via Microsoft Teams website in mid-August

Give employees 1:1 connections with Teams Calling

Connecting 1:1 with colleagues, customers and partners is important, especially when meeting face-to-face can be challenging.  Employees in your organization can easily call each other from Teams without a phone number. For your employees who use phone numbers to make and receive calls with customers, partners, and vendors, those numbers need to be with them, wherever they are. With Teams Calling, a cloud-based phone system, employees can continue to do this whether they are in the office, working from home, or some combination of the two.

When using Teams, you are getting best-in-class calling capabilities—validated by Team’s leader position in both the Gartner Magic Quadrant and Forrester Wave reports.  With all your communication tools in one place, Teams Calling makes it easy to call anyone, anywhere with any device. And, you can also move seamlessly between chat, calling, and meetings based on your needs. This saves IT time, reduces costs associated with multiple point solutions, and diminishes the need for employee training. Teams Calling is a secure, robust solution that is being used by both large call centers and individuals alike. It can be deployed quickly using your existing calling plan or a Microsoft calling plan in select markets.

As communication is being reimagined, so are the tools that we use to communicate. Instead of a desk phone and other peripherals, we’re taking a fresh perspective on what a phone could be with our newest device innovation, Microsoft Teams displays. This is a dedicated Teams device featuring an ambient touch screen, high-quality calling and video, and a hands-free experience powered by Cortana.

We also realize that being able to use existing hardware can provide important cost savings when moving to a new phone system. Today, we are announcing extended support for Skype for Business (3PIP) phones beyond 2023, so you can continue to use your existing Skype for Business phones as you move to Teams. Additionally, we will be supporting core calling features on SIP phones from Cisco, Yealink, Polycom, and others with Teams. Support for SIP phones will be available in the first half of 2021.

For customers looking to modernize their phones, we are bringing a new line of Microsoft Teams phones with physical buttons, high-quality audio, and core calling features at an affordable price. These phones are designed for common areas and basic information worker scenarios, with options available from AudioCodes, Poly, Yealink starting early 2021. We are also expanding our portfolio to deliver new USB peripherals that have dial pads and a modern Teams user interface for heavy call users. These USB phones work out of the box, featuring a Teams button, and will connect to both a PC and Mac to bring a high-quality Teams audio experience. These will be available in late 2020 and the first of which will be shipped with Yealink.

How Microsoft Teams is transforming calling for CenturyLink

CenturyLink, a Telecommunication and technology company, had to rapidly respond to COVID-19 to support customers. The calling services in Teams means that sales reps can take calls from their customers whether they are on their phone with the Teams mobile app or working on their laptop with the Teams client open. Over one weekend, CenturyLink deployed Teams to 8,000 employees in the North American sales force. By the end of three weeks, employees in North America were working from home, with the full global workforce of 40,000 quickly following—all using Teams. “With the rapid move home during COVID-19, we were able to ensure that anyone had a telephony solution regardless of what devices they were using or where they were using them,” says Scott Poulter, Director of Systems Application and Transformation, Network Operations Center at CenturyLink. “It eliminated the need for a hard phone sitting on a desk and allowed people to continue to use the technology to connect with the people they needed to—customers or colleagues.”

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As your organization navigates a new normal of hybrid of work and learning, Microsoft wants to help you with a communication solution that addresses the spectrum of your needs- with the right tools for any meeting size. We understand that every customer is in a different stage of your digital transformation journey, and with this new set of communications tools, we are here to make the adoption of the tools your organization needs as simple as possible. We have several ways for you to get started with Teams easily:

Now available: Microsoft Family Safety app—helping you protect what matters most

Today, we are excited to announce that the Microsoft Family Safety app, designed to help you protect your family’s digital and physical safety, is starting to rollout today on iOS and Android.

Over the past few months, I have been using the preview with my family, and it has been a game-changer! As a kid, my two favorite things to do after school were to ride my bike and play soccer with my neighborhood friends. Nowadays, my kids are always on their devices, whether playing video games with their friends, on social media or learning remotely. Kids have access to more information and endless ways to connect with other people. This can be scary for parents. As a mom, I seek to give my kids the independence to learn and grow whilst ensuring that they are also safe online and in the real world. Today, I am excited to share with you how any family worried about their kids’ online safety can benefit from the Microsoft Family Safety app and how it has helped us to create healthier habits for my kids, while also giving my wife and me peace of mind.

Here are the top 5 ways my family has benefited from the Microsoft Family Safety app:

• Use the weekly activity report as a conversation starter.

Every week, parents and kids receive an email with highlights of the child’s digital activity. This creates a great mechanism to drive a conversation between parents and kids about how much time they are spending on their devices and what websites and content they are viewing. Last week, the weekly activity email for my youngest showed that he had spent 30 hours playing Minecraft.  Believe me, that started a conversation!

Below you can see an example report that parents and kids receive.

•  Limit screen time for play and make more time for learning.1

In recent months, we have all spent a lot more time at home. This means that my kids have naturally spent more time on their devices. However, much of this time is necessary since their schooling and summer camps have moved to remote learning. One of my favorite features has been the ability to set app and game screen time limits. These limits give my kids the flexibility to be on their devices more for learning but help keep them focused by limiting the amount of time they can spend on other apps and games. My wife and I can also give them more screen time if they run out and request additional time, providing our family with the right level of flexibility for our busy schedule and changing needs.

Below is an example of how parents can set up app limits.

• Set healthy boundaries with web and search filters.2

This is one of the features that has provided me the most peace of mind. In the past, my seven-year-old son has unknowingly come across some unwelcome search results. With the Family Safety app, we have been using web and search filters to block adult content and set browsing to kid-friendly websites with either allowed or blocked websites list. This feature works in a tight concert with the Microsoft Edge browser on Windows, Xbox, and Android. My son now feels empowered to explore online, knowing we set up a safe place for him to explore and we know he is safer online.

Below is an example of how parents can set up content filters and help ensure a safer web browsing experience.

• Get purchase request emails to avoid surprise spending3

Have you ever received a credit card bill with a bunch of unexpected app store purchases? I have and it is not a fun surprise! I love that I get an email request before one of my kids can purchase something from the Microsoft Store. This has limited surprises and allowed us to talk about purchases before they happen, instilling more responsible spending habits.

• Know where your family is when things start to open back up.4

When things eventually open back up, Family Safety will also help you to stay connected in the real world. Location sharing lets you see each of your family members’ last known location on a map and save favorite locations like “home” to see, at a glance, that everyone is safe and sound.

It is also important to me that my family’s privacy is protected. I am not a fan of apps that sell or share my family’s location data to third parties. Microsoft Family Safety provides you full control around how and why data is collected and used. Unlike other location-tracking apps, your family’s location data will not be sold or shared with insurance companies or data brokers.

These are just a few ways my family has benefited from the app. In addition to my own kids’ feedback (and they have a lot!), we have also learned more about what all our other preview users want to see in Family Safety as we evolve the app. Our team has been hard at work making improvements based on this early feedback. Here are just some new user benefits that we have already implemented:

1. We added a new feature to block or unblock specific apps.
2. We updated our designs to be more accessible and inclusive (i.e. improved visual contrast to help low vision users and provided additional context for screen reader users).
3. We added more time options for parents to quickly respond to requests for screen time (i.e. you can now easily add 15 minutes, 30 minutes, 1 hour, 2 hours, or 3 hours of more of screen time).
4. We added location clustering to see when multiple family members are at the same location (i.e. when multiple people are in one place you can see that there are 4 people and zoom in to see who it is).

And this is just the beginning. We are excited to launch Family Safety and we will continue to add new features to help you protect your family. In the coming months, we plan to introduce two premium features that will be part of Microsoft 365 Family subscription: (1) drive safety5 to help to build better habits behind the wheel with insights on driving behavior and (2) location alerts to notify you when a family member arrives or departs a specific location. We are also in the process of working to bring digital safety features to iOS to set screen time and content filters on iPhones.